In upward communication, information flows from subordinates to superiors. It provides various benefits to the organization. Its importance is increasing day by day as it ensures-participative management in the organization. In the following, we are highlighting the advantages/benefits/ importance of upward communication:
Objective and importance of Upward Communication –
In upward communication, information flows from subordinates to superiors. It provides various benefits to the organization. Its importance is increasing day by day as it ensures-participative management in the organization. In the following, we are highlighting the advantages/benefits/ importance of upward communication:
- Providing feedback
Upward communication provides management with the necessary feedback. The subordinate’s reaction is returned to the superior in this communication system. Feedback ensures management whether the subordinates have properly understood the instructions issued to them. The management is able to determine whether the directives issued to the lower level employees have been correctly understood and followed. It also provides information on what the employees think of organization and its policies. So, top level management can decide what to do and what not do obviously understand and followed. It also gets important information on what the employees think of the organization and its policies.
- Providing suggestions
Through upward communication, employees can provide constructive suggestions, for promoting the welfare of the organization. By this communication system, subordinate takes essential suggestions and judgments from superiors about the work-related issues of the organization. This kind of opinions may use to achieve the goals of governmental.
- Relieving employee’s emotions
Upward communication is also a system of expressing complaints grin antes, and other problems of the employees. Here, information is invited from lower level executives and employees and on the foundation of this information top management makes a decision. By expressing their complaints and grievances to the higher authority, employees can relieve their inner emotions. So, good relation between subordinates and bosses should create for the betterment of the organization.
- Motivating employees
Upward communication provides the employees an opportunity to express their feelings, opinions, and suggestions to their superiors which motivate and satisfy them to work enthusiastically. This communication system allows lower level staff to express their approach or judgment to upper-level staff. As a result, sub-ordinates are influenced to work more towards accomplishment to target. Resulting subordinates are predisposed to work more towards the execution of the goal. As a result, organizational productivity increases.
- Facilitating collective decision
Upward communication allows the subordinates to convey their opinions in the decision making the process. Since this communication is participative in nature. It communication allows the subordinates to convey their feelings, beneficial suggestions and opinions and the work-related in the assessment making procedure. By incorporating their collective opinions, management can make a better decision. As a result of the cordial relationship between superiors and subordinates.
- Developing creativity and innovative ideas
Upward communication also permits the subordinates to think and indicate the probable solutions to organizational problems. This communication facilitates straightforward intemperance of the employees or subordinate to the superiors in providing essential productive suggestions and opinions about the work-related issues of the organization. This encourages the subordinates to be creative and innovative. It calls for an imaginative environment to grow where employees show their initiatives for development
Developing a favorable working environment: Upward communication facilitates developing harmonious relationships between management and workers. This communication helps to develop positive working circumstances in an organization by creating a good relationship among all employees. Consequently, a congenial working environment prevails in the whole organization. It enriches the relationship between subordinates and superiors.
From the above discussion, it is clear that upward communication plays a vital role in achieving organizational goals. As the day progresses, the importance of upward communication is gradually increasing.
